Return & Refunds Policy

Return & Refunds Policy

At 09NORTHEDGE.STORE, we are committed to ensuring your satisfaction with every purchase of our premium photography equipment. Our Return & Refunds Policy is designed to provide clarity and convenience should you need to return or seek a refund for your purchase.

30-Day Return Window:
We offer a 30-day return window from the date of purchase for most of our photography equipment. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria for Returns:
To be eligible for a return, your photography equipment must be unused and in the same condition that you received it. It must also be in the original packaging. Customized or personalized items may not be eligible for return unless they are damaged or defective upon arrival.

Return Authorization:
Before returning any item, please contact our customer service team to obtain a return authorization number (RMA). Items returned without an RMA may not be accepted, and refunds may not be issued.

Return Shipping:
You will be responsible for paying the shipping costs for returning your photography equipment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Process:
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Damaged or Defective Items:
If you receive a damaged or defective photography equipment, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Contact Us:
If you have any questions about our Return & Refunds Policy or need assistance with a return, please contact our customer service team at [email protected].

Policy Updates:
We reserve the right to update our Return & Refunds Policy at any time without prior notice. Any changes to the policy will be posted on this page.

By making a purchase on 09NORTHEDGE.STORE, you agree to adhere to the terms outlined in our Return & Refunds Policy.